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CONSUMER BEHAVIOR

  • Home Page
  • Academics
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  • Eskişehir Vocational School
  • Department of Hotel,Restaurant and Catering
  • Tourism and Hotel Management
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  • Consumer Behavior
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Learning Outcomes

  • Will be able to have information about the factors affecting the purchasing behavior of consumers in tourism.
  • Explain cultural factors.
  • Explain social factors.
  • Explain personal factors.
  • Explain psychological factors.
  • Will be able to manage the consumer purchasing process in tourism.
  • Explain the stage of emergence of need in tourism.
  • Explains the information seeking phase of the person who is motivated to travel and take a vacation.
  • Explains the stage where the person who is motivated to travel and vacation will choose the most suitable option by making comparisons among the alternatives.
  • Describes the stage at which the person motivated to travel and take a vacation comes to a final decision.
  • Explains the stage based on the comparison of the consumer's expectations from the product before the purchase and what happens after the purchase.
  • Will be able to define the tourist typologies in general.
  • Knows Cohen's typology.
  • Knows Plog's typology.
  • Knows Smith's typology.
  • Will be able to apply the principles of environmentally sensitive and responsible consumption while managing the consumer purchasing process in tourism.
  • Protects the environment by observing environmentally friendly principles in the product preparation process.
  • Contributes to sustainable tourism by being sensitive to the environment.
  • Will have knowledge about motivation theories commonly used in tourism.
  • Explain Maslow's Hierarchy of Needs.
  • Description
  • Content
  • Learning Outcomes
  • Learning Activities and Teaching Methods
  • Course's Contribution to Prog.
  • Assessment Methods
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