SOCIAL PHARMACY II

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Learning Outcomes

Be able to explain effective communication.
Defines the concept of communication.
List and explain the elements of communication.
Describes the connection between communication and perception.
Explains verbal and nonverbal communication.
List the characteristics of the passive person.
List the characteristics of an aggressive person.
List the characteristics of an effective person.
Explain and diagram the concept of a behavior window.
Explain the factors affecting the behavioral window.
Explain the concept of false acceptance.
Explain the importance of the problem window concept in terms of communication.
Counts communication barriers.
Explain the differences between feelings, thoughts and behaviors.
Explains the importance of active listening in terms of communication.
Explains the importance of asking open-ended questions in active listening.
List and explain the types of active listening.
List and explain the types of active listening.
Explains the concept of empathy and expresses its importance in terms of communication.
Explains the concept of I language.
Identify and define the types of language.
Explain the concept of gear shifting and express its importance in terms of communication.
Explains the concept of body language.
Explains the importance of body language in communication.
Explains the importance of first impressions.
Explains the concepts of gesture and facial expression.
Describes the changes in gestures and facial expressions according to various situations.
Explain the importance of feedback in terms of communication.
Explain the characteristics that effective feedback should have.
Explain Persuasive Communication.
Explain persuasive communication.
Explain the difference between persuasion and influence.
Explain the effects on persuasive messages.
Explain direct strategies for persuasion.
Explains behavioral change according to social cognitive theory.
Counts emotional and behavioral responses to change.
Explain the transtheoretical model of change.
Enumerates the stages of change.
Counts the obstacles to change.
Explain the importance of motivational interviewing.
Explains why change is important to the patient.
Explain the concept of patient compliance.
List and explain the causes of patient compliance problems.
Explains the concept of self-efficacy.
Explain the impact of the concept of self-efficacy on change.