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QUALITY MANAGEMENT

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Learning Outcomes

  • Knows the basic principles and history of quality, quality management, total quality management.
  • Defines quality, quality products and services, lists the differences between them.
  • Defines the importance of quality in organizations.
  • Explain the emergence of the quality system in organizations.
  • Explain the indicators of quality management in organizations.
  • Explains researchers, models, standards and tools that direct total quality management.
  • Counts the pioneers in total quality management and explains its principles.
  • Lists total quality management models and features.
  • Defines total quality standards and tools.
  • Explains total quality practices in organizations.
  • Explains total quality management culture, organization and quality improvement tools, quality measurement.
  • List the standards and legal regulations used in organizations.
  • Explains the legal regulations about quality in business.
  • Explain the elements, importance and function of management information system in business.
  • Defines quality performance measurement and quality strategy in the enterprise.
  • Description
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